BOOKING AND CANCELATIONS
At Rajan Salon, we run a virtual line-up, meaning we combine people who come to us online with those that book in person and those who are walk-ins. Complicating this is we have clients who request a specific barber and those who will take whoever is available. What this means in practice is that, true to a barbershop, we don’t do ‘appointments’, rather we put our clients as next in line for either their preferred barber or for the next barber available. We’re pretty good at knowing how long it takes to do what we do so we offer our clients a predicted time when their barber will be available to serve them. It’s usually spot-on but please bear in mind they respond to real-world challenges to a nice predictable day and can occasionally run ahead or behind.
That being said, to keep our booking system operating as smooth as possible, we also require clients to reschedule if they are running more than 10 minutes late for their reserved time slot. We respect each and every client’s time equally and consider the 10-minute policy as a way to ensure that all reserved times are kept on track with minimal wait time for all.
If a barber is unavailable
If a barber is ill they will refrain from giving it to their clients and stay home to recover. As soon as we know they won’t be in, we block their schedule so more people can’t book in with them and call all the people they were expecting to see. We try our best to either book with another barber at the same time or reschedule for the next time and day that works for you. Having a barber be unexpectedly away sucks for you, us and the barber – we just do what we can do!
If you’re late
Hey, we know life happens but have to give you the story on this. Most days our barbers have most of their day reserved to clients. If one of those clients is late, that delay can reset their schedule so they will run behind all day. So… here’s what we do. First, we see if the barber has a gap after your booking and can just move your spot in line ahead. This is what everyone hopes for. Next we see if they have some flexibility in their schedule to allow some juggling. We can tell if clients are specifically requesting a barber or just want the next person available. If their next client doesn’t care who does their service and if another barber is available, we will move them over and make room for you. Both these scenarios are managed by our Reception people and will be transparent to you. The last option is to see what we can do to reschedule you for the next available time for your barber or, at your option, the next available time for any of our other barbers.
As you can see, it’s a juggling act our Reception people do with a smile every day.
If you can’t make it
Life happens part two… If your schedule gets hijacked, please drop us a line and let us know you won’t be coming in so we can let someone else take the spot.
Absolutely! Whether it’s for a stag, birthday, or the morning of the Big Day we can host your next unique gathering at our shop. Check out our Group Bookings page for more info.
Can I Choose My Barber?
Yes you can! We never contemplated that our clients would ever want to leave that to chance. The best relationships are formed over time.
What if I’m not happy with my cut?
Then we fix it at our time and expense until you are completely happy.
What is the return policy on product?
Your barber is the best person on the planet to advise you on what you should use to maintain your look, so we encourage them to offer that advice to you. However if you ever try something at home and don’t like it, then bring it back for a full exchange or refund.
Can you teach me how to style my hair?
Our Barbers are excellent at coaching you through the tips and tricks on how we can get your hair so perfect, and the right product to achieve it. Just ask!
Can I buy gift cards? Yep! We can charge them in any amount to be used for any product or service in the store.